Privacy Policy

Automo Soft, located at 315 Doon Valley Drive, Suite 7, Kitchener, ON N2G 4M4, Canada(“we”, “us”, or “our”), operates the Automo Soft platform at automosoftware.com and related sub-domains (“the Service”). This Privacy Policy explains how we collect, use, store, and protect your information when you use the Service.

1. Information We Collect

We collect information you provide directly and information generated through your use of the Service:

• Account information: name, email address, phone number, and password (stored hashed).
• Business information: dealership name, address, business hours, branding (logo, colours), and staff member details.
• Dealership data: vehicle inventory, customer leads, deal records, invoices, and any other content you enter into the platform.
• Usage data: IP address, browser type, operating system, pages visited, timestamps, and crash reports.
• Cookies: session tokens and preferences. See our Cookie Policy for details.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, security alerts, and support messages
• Respond to your inquiries and requests
• Monitor and analyse usage trends to improve the platform
• Comply with legal obligations

We do not sell your personal information to third parties.

3. Facebook and Instagram Data

When you connect your Facebook Page or Instagram account to Automo Soft, we access certain data through the Meta Graph API under permissions you explicitly authorise during the OAuth flow. This includes:

• Facebook Page data: page name, category, profile picture, and the ability to publish posts on your behalf (pages_manage_posts, pages_show_list, pages_read_engagement).
• Instagram account data: username, profile picture, and the ability to publish content on your behalf (instagram_business_basic, instagram_business_content_publish).

We store the access tokens issued by Meta solely to perform the actions you authorise. We do not sell, rent, or share your Facebook or Instagram data with any third parties, and we do not use this data for advertising or any purpose beyond the features you explicitly use within Automo Soft.

4. Data Deletion and Facebook/Instagram Disconnection

You may disconnect your Facebook Page or Instagram account from Automo Soft at any time through your dashboard settings. Upon disconnection, we immediately delete the associated access tokens and cease all API access to your accounts. You may also request complete deletion of all your data by contacting us. Additionally, Meta may send us a data deletion request on your behalf, which we process automatically by removing all stored tokens and associated identifiers linked to your Facebook or Instagram user ID.

5. Data Storage and Security

Your data is stored on secure servers. We use industry-standard TLS encryption in transit and encryption at rest. We perform regular backups and maintain strict access controls. No method of transmission or storage is 100% secure; in the event of a data breach we will notify affected users as required by applicable law.

6. Data Sharing

We do not sell your data. We may share data with trusted service providers who help us operate the Service — including hosting providers, payment processors, and email delivery services — subject to confidentiality agreements. We may also disclose data when required by law, court order, or governmental authority.

7. Customer Data

You are responsible for the customer data you store on Automo Soft. You must ensure you have obtained appropriate consent from your customers to collect and store their information. We act as a data processor for your customer data and process it solely on your instructions.

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We may use analytics tools to understand how the platform is used and improve it over time. You can control cookie settings through your browser, though disabling essential cookies may affect platform functionality.

9. Data Retention

We retain your data for as long as your account is active. After account cancellation, your data is retained for up to 30 days to allow for export. After this period, your data — including vehicle listings, photos, leads, customer records, deals, and settings — is permanently and irreversibly deleted. Some data may be retained longer where required by applicable law.

10. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent at any time
• Opt out of marketing communications

To exercise any of these rights, contact us using the details in Section 12.

11. Children

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at support@automosoft.com.

Automo Soft
315 Doon Valley Drive, Suite 7, Kitchener, ON N2G 4M4, Canada